Team leader Review

by B&Q

Best Apprenticeship Employer

Rating

9.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Manage standards, lead a high performing team, remain legally competent

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Strengthen my existing skills tremendously, grown more confident, assertive and understanding of our processes and compliance

    10/10
  • 3. To what extent do you enjoy your programme?

    • Support from Lifetime couldn't have been better, so understanding of personal and professional struggles

    10/10
  • 4. How well organised/structured is your programme?

    • Structured very well, clear objectives and achievement path. Rolled out to learner in manageable chunks

    10/10
  • 5. How much support do you receive from your employer?

    • Given the time I need, one of my line managers during time did not support however all other managers and colleagues have been happy to help

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Always were happy to support learning goals, personal and professional development as well as referring to external support when needed

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Better understanding of the processes of my team and the impact they have on the business, customer and colleagues. I am also more familiar with relevant legislation and operating compliantly

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes we do fun Fridays where colleagues can lead with quizzes and games

    8/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Great people, clear understanding of roles, lots of room for self development

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be yourself and be honest

Details

Level 3 Apprenticeship

Customer Service

Falkirk

March 2023

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