Range change customer advisor Review

by B&Q

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a customer Advisor as well as Retail change

8/10

2. Have you learnt any new skills or developed existing skills?

Yes I have. Customer advisor towards the customers and how to present my self to them. Making sure they know I do care and listen to them, when asking for products and help.

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme because I enjoy learning more and get to know things that I didn’t know over the time.

9/10

4. How well organised/structured is your programme?

Very well. It is easy to use and understand.

9/10

5. How much support do you receive from your employer?

I have good support by my employer and also my manager

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have a lot of support , she is trying her hardest to make sure I fully get everything I need.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It helps me loads, as I can understand how customers feel and how to communicate with them better.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

There is and we can support each other through Yammer

8/10

9a. Would you recommend B&Q to a friend?

Yes

9b. Why?

I enjoy working for B&Q

10. What tips or advice would you give to others applying to B&Q?

Just be yourself, always be truthful and work well.