Complaint handler Review

Complaint handler, previously insurance claims operator. Speaking to cusotmers, dealing with complaints, resolving complaints. Previousr role involved registering and dealing with insurance claims. Day to day involves speaking with cusotmers to try and resolve and close complaints.

New skills learnt from changing job but not a lot of additional knowledge gained from apprentiship. Reminded me how to work out mean, mode and medium.

I enjoy my job and the team I work with.

Fairly valued. I think in a company this size, its difficulty to ensure everyone is noticed but I do feel I get reconised for work I do.

The mentoring internally has been fine. When I've been asked to visit Learn Direct centres for tests, this has been a bad experience always feeling disorganised and staff all seem to busy to help. I have found calling learn direct also to be a trial as the calls tend to go on for extended amounts of time.

Trainers have been fine and mostly provided plenty of assistance when asked for.

Employer has been very flexable with allowing time for apprenticeship.

Since moving role, salary has been comfortable for my personal situation (shared house, no children)

There has been previously but these do seem to be few and far between. I feel there is more if it is sought out though.

Yes

Good promotion prospects if you are willing to put the work in.

If you want to be noticed then ensure you put in the extra work and make yourself known. Sometimes it does feel like lost in amongst the rest of the group but if you put in the work you do get noticed.