Service Manager Review

Meeting client needs by addresing service issues to improve their banking experience. Client meetings, telephone and email contact are key parts of my role. My sector is Consumer Services and Entrepreneurs.

Improved people skills and learnt new software and computing skills.

I enjoyed my programme throughout the 18 months, I had the opportunity to meet many different people in and outside LBG and am grateful for that. I built up a good rapport with my assessor.

I feel valued in my current role and that I have the chance to progress. My previous area not so much.

My programme fell down in terms of organisation, I never quite knew where exactly I was in terms of deadlines and completion.

My assessor was great, she supported me greatly and was always available to talk. My concern was more the structure of the programme.

Support was good, I was always given time to complete my exams, coursework and attend workshops. That said study leave could have been structured.

It meets my needs at present but in terms of market value/comparison - I'm not so sure.

The market has improved, there are many choices and the apprenticeship qualification will always improve your CV.

Yes

Because there are many opportunities, different areas to work in and a chance for a great career. I do feel good times are ahead for LBG.

Be yourself, research what part of the bank you would like to work in - LBG is a huge organisation with different job roles to suit all.