Customer Care Assistant Review

I start my day my making sure the store is clean and ready for the customers. I will put clean cloths in, mop the floor, clean the toilets, empty bins and clean the tables. After this I will look after all the customers who attend the store from greeting them to helping them order to saying goodbye at the end of their visit.

I learned many new skills from my level 2 apprenticeship. How to approach different types of customers. Observe how a customer is feeling and if they need help on the restaurant floor. They may need help because something is wrong with their order. I learned how to work the room and explain our McDonald’s rewards programme.

I enjoyed my programme very much because it pushed me. I was not that confident at the start but it made me realise how much I know my job and how well I actually treat the customers. It was an extremely exciting process being apart of the apprenticeship programme and I would recommend it to anyone.

The organisation and structure of my programme was excellent. I was given sections to work on every month. I had to learn about different customer care processes. Write up an learn about legal and data protection processes in one of the sections. I think the way it was structured made it easier to understand for a new student.

I received a lot of support from my mentor. My mentor was available at any time of the night or day for an email or a chat. I don’t think I would have done has good and received my distinction with my mentor. They gave me the extra time I needed for training too.

I received tons of help from my training provider towards my qualification. If I didn’t feel happy with a certain part of the program they would sit there and talk it through with me. Sometimes they would phone me and we would chat so they knew I was confident on certain sections of the qualification.

I think it made me become the customer care assistant that I am today. I know how to confidently talk and communicate with customers. I know a lot about the complaints process which I didn’t know that much about before. It made me realise how a little chat and smile can make a customers day/evening.

Every so many months there are crew events that people can go to. Bowling was the one night. Another one was in the summer on a lake where there was an inflatable assault course and a disco to go to after the fun in the water. We also do charity events together too.

Yes

I have a different life since starting at McDonald’s I have a wonderful job and h work with caring colleagues who some I consider my real friends. I have become part of a store and I feel that I’m a big part of my store 731. I have more self confidence now.

Don’t be worried if you want to apply. There is a place for everyone at McDonald’s and we don’t discriminate against anybody. Someone will always be there to help you. It’s a fast paced job but it can also be highly rewarding and a very enjoyable job too.