Team Leader Review

by B&Q

Best Apprenticeship Employer

Rating

7.2/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Digital hub Team Leader, Look after all the drivers and pickers, make sure correct items are pick to what customer wants.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes I have, be more approachable for staff and customers

    7/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy all the programme because I never done customer service before as I have always been into medical

    7/10
  • 4. How well organised/structured is your programme?

    • at the start it was very poor but now i have a trainer who is putting me on the right way it is very good

    8/10
  • 5. How much support do you receive from your employer?

    • I receive a lot from my employer and given me some time to complete the training

    8/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • i receive some support from trainer when we talk but he is always there on the phone when needed

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • really good, but just need time.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • no there is not far as i know.

    6/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • they treat you like a family member and it is great

  • 10. What tips or advice would you give to others applying to B&Q?

    • just do it, it is a great course

Details

Level 2 Apprenticeship

Customer Service

Ashford, Kent

February 2023

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