Customer Assistant Review

by B&Q

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Assisting customers, placing customer orders, managing stock. Plant care, upkeep of garden centre, managing weekly/twice weekly plant delivery.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Learned how to use technology to manage stock levels.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The varied content. Have found the webinars helpful and informative.

    10/10
  • 4. How well organised/structured is your programme?

    • The learning guide is well laid out and easy to navigate. Webinars start and end promptly.

    10/10
  • 5. How much support do you receive from your employer?

    • Manager is extremely supportive, allows me the time needed to do the work required of me.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Very helpful and informative.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Gives a broader understanding of how the company works, making me more confident to do my job.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Not that I'm aware of but I haven't necessarily sought any out.

    10/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Good rate of pay, mostly flexible depending on your requirements.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be prepared to work hard and as a team.

Details

Level 2 Apprenticeship

Customer Service

Southampton

February 2023

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