Travel Agent Apprentice Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

8.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am always dealing with customers whether it is booking them holidays or helping them amend something or even trying to get through to a third party booking, I also deal with phone calls on a daily basis, whether it is answering customers questions or booking them a holiday.

8/10

2. Have you learnt any new skills or developed existing skills?

I have learnt a lot, I have more customer service experience and have built a lot of confidence doing bookings face to face and over the phone, It took me a while to answer the phone confidently however now I feel great helping people

9/10

3. To what extent do you enjoy your programme?

9/10

4. How well organised/structured is your programme?

8/10

5. How much support do you receive from your employer?

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

8/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

7/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

I think Tui is a great company very popular worldwide and I think we attract a large amount of people who keep coming back because they trust us.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

Be honest