Apprentice Support Technician Review
by JTL
Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend JTL to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to JTL?
Working with the IT support team to learn the basics of IT, dealing with customers, troubleshooting problems and maintaining devices.
I learned how to effectively troubleshoot, how to use the Windows Terminal, how to effectively use a phone helpdesk and different ways in which customers can be helped.
I enjoyed it greatly.
The program structure was interesting because it was during Covid-19, however the company offered support and helped me along the way.
Anything I needed I could ask my managers for help, I had direct lines to the whole team.
Minimal, most of the work is done independently and the requirements aren't made completely clear.
It taught me the skills that I needed to be competent at the role.
N/A
Yes
JTL is a company full of great people and a solid working structure.
You will be working with a variety of people from school leavers to retirement age tradesmen, so people skills will be essential.
Details
Level 3 Apprenticeship
Information Technology
Birmingham
March 2023
