Team Manager Review

by TUI UK & Ireland

Best Apprenticeship Employer

Rating

9.6/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a Team Manager for our Swansea Contact Centre. My role includes managing a specialised team who service inbound customer calls and assisting our retail stores in managing and creating new bookings. I am currently involved in an Assisted Travel project looking after our Welfare customers.

8/10

2. Have you learnt any new skills or developed existing skills?

The course has given me a better insight around Health and Safety and its importance in keeping our people safe. We have do a variety of topics so far, which I can apply daily when managing my team and looking after our new and existing customers.

10/10

3. To what extent do you enjoy your programme?

I love to learn, I am a new manager (July 2022) and really enjoy learning how I can help and motivate my team on a daily basis.

10/10

4. How well organised/structured is your programme?

Our tutor is vert organised and the sessions are easy to follow ensuring we all know what we are doing on the course. We have regular catch ups which helps keep me on track

10/10

5. How much support do you receive from your employer?

We received a college day to focus on our study and they always want to make sure we are not struggling or falling behind. For my role, it is easy for me to set aside some time if I need to focus on the course.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My dad went into critical care which meant I was unable to attend my college day. The tutor and college have been very supportive, making sure I put my family first. They are always around for us to ask questions, even if it isn't our college day.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am a new manager (July 2022) and I feel that the course has really helped me. I am able to provide feedback in a positive light following a day learning more about feedback. This helps my team feel motivated and support.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have a conference each year where we can network with our colleagues from our stores and head offices, people who we wouldn't normally talk to. This helps us build relationships with people

9/10

9a. Would you recommend TUI UK & Ireland to a friend?

Yes

9b. Why?

I have had a negative experience from my previous employer around my Sexual Orientation. I moved to TUI following this and have never been happier. Everyone at TUI is a big family and are very inclusive and people orientated.

10. What tips or advice would you give to others applying to TUI UK & Ireland?

Working for TUI is very rewarding and there are so many avenues to follow.