Senior Customer Service Executive Review

by E.ON

Best Apprenticeship Employer

Rating

8.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

When compelteing Apprenticeship i was section manager, ensuring my area was running as expected, managing people & process. Ensuring we were as efficent & productive as possible.

9/10

2. Have you learnt any new skills or developed existing skills?

Loads. Espically regarding managing my time, process improvements and understanding business needs.

10/10

3. To what extent do you enjoy your programme?

I did really enojoy it but at times found the work a lot. It was hard to balance my time but i suppose thats part of committing to the programme

9/10

4. How well organised/structured is your programme?

Very- plan was given to me from the begining. We followed a structure and i always knew where i was

9/10

5. How much support do you receive from your employer?

Enough. I was given the time to complete my work & the work well to celebrate success once completed

8/10

6. How much support do you receive from your training provider when working towards your qualifications?

My coach from remit said she couldnt do enough to help me. She really was such an amazing support and it made the experince so much better

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

100%. Whilst i am in a different type of role now i utilse all that i learnt to make me a better leader. I know once back in a leadership role i can really apply the tools and practices i learnt.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that i know of at the moment. I think COVID stopped a lot of this but hopefully things will start appearing again.

6/10

9a. Would you recommend E.ON to a friend?

Yes

9b. Why?

Great employer. Wouldn’t be the person I am without them. Supportive both personally & professionally. Have really helped me follow my career dream and still support me every day.

10. What tips or advice would you give to others applying to E.ON?

do it now! Be you, be hardworking and show an interest. You get out what you put in and i really believe that is the case with E.ON. If you want to achieve work hard and they will support you