Travel advisor Review

I work 37.5 hours a week. My normal routine at work, is to arrive at work before 9 am. Open up the store with another colleague or a manager. I will then do our daily window deals in the morning making sure we display the best holiday deals we can offer, this brings a lot of footfall in our shop with inquiring customers. After completing window deals. I jump onto our call centre, and answer calls from customers looking either to amend, book or even just enquire on a holiday they have seen online. Depending on how busy we are, I will usually call back customers who have booked to ensure they have everything they need before the descend for their holiday, making sure they have their travel money, need any pre-bookable excursions or just need any other holiday extras. Towards the end of the day, it is my job to ensure the store is in a neat condition ready for the next working day, this includes, hoovering, cleaning surfaces, emptying bins and making sure brochure books have been put away.

Since starting with TUI, I have learnt how to handle travel money, knowing about currencies for each country, which I was not aware of before. I have learnt how to navigate all systems TUI use, such as Hybris where we book the actual holidays, how to use our retail call centre support agents for things that cannot be done in store but over the phone.

I enjoy my job very much, I love my apprenticeship work and my apprenticeship support worker. I have always struggled with things like homework and just general essays. But I feel so confident and inspired by my coach to do well and keep improving on my work. I feel more and more confident as I go along in my apprenticeship work.

I feel that my apprenticeship work is really well set out, I enjoy the work that is sent over to me and know that if I struggle I can always seek help or advice off my coach or even colleagues. The work that is sent is always just the right amount, never too much nor too little.

I receive a lot of support from my team at TUI. We as agents are given 24/7 support via the Health365 app which helps with mental health which I have struggled with in the past. The team are very supporting of making sure our mental health and just general health comes first

During my training / apprenticeship work, I will be given support by my apprenticeship coach. Who is never to busy to help me whenever I need support. Nothing is ever too much - for example a certain essay , I had a really hard time completing, my coach gave me a call to walk me though it, giving me ideas and how to word the essay and it was sent the following day.

I feel I learn more and more as I go into my 2nd year of my apprenticeship. Every single day I learn something new. Exploring more systems, coming into new situations with customers. All of these interactions support me with my physical work.

Sometimes, there are calls based in the west midlands in regards to specific selling points of TUI the store can get involved in - for example, there was a disneyland paris teams call that involved the whole region and from this call our store won a disney goodie bag full of presents.

Yes

I have always inspired the work in the travel industry since leaving school back in 2018. I have found it hard to find my feet in travel after I left, but when this job came up I never hesitated for a second to apply for it. This is job is so rewarding from the customers who are loyal to me and enjoy booking their future holidays with myself, to the team who make the office feel like home, the team who I work with are like family and I have never had a working environment like this.

Be confident, never doubt yourself. All the training is there to support you in your role.