customer service advisor Review

by Lloyds Banking Group

Best Apprenticeship Employer

Rating

8.6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I am a credit cards customer service advisor for Lloyds Banking Group. I take incoming calls from credit cards customers and help them with their queries

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • yes reinforced my knowledge in providing financial services

    9/10
  • 3. To what extent do you enjoy your programme?

    • I loved learning new things and completing projects

    9/10
  • 4. How valued do you feel by Lloyds Banking Group?

    • very valued

    9/10
  • 5. How well organised/structured is your programme?

    • very well organised

    9/10
  • 6a. How much support do you receive from your training provider?

    • she was always available to answer any of my queries

    10/10
  • 6b. How much support do you receive from your employer?

    • good support

    8/10
  • 7. How well does your salary/package meet your costs?

    • it does cover my costs but i would like a bit more for extras

    8/10
  • 8. Are there many opportunities outside of work?

    • day to make a difference and charity events

    6/10
  • 9. Would you recommend Lloyds Banking Group to a friend?

    • Yes

  • 9b. Why?

    • great company to work for, good advantage package

  • 10. What tips or advice would you give to others applying to Lloyds Banking Group?

    • use great examples on the interview

Details

Level 2 Apprenticeship

Finance

Wales

April 2015

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