Support Engineer Review

by Microsoft

Rating

9.3/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Support Engineer - Take on cases daily and work with customers to troubleshoot and solve complex technical/programming problems. - Take part in extra projects that require technical skill - Take part in internal triages to discuss cases and better our knowledge on subject matter

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Since starting the apprenticeship, I have been exposed to endless learning opportunities within the company as a whole, and I have also been exposed to a whole new world of programming that I did not think I would be able to follow. Thanks to my extraordinary colleagues they have been patient and helped me step through the portal to the lower-level programming dimension. Coming into the apprenticeship I had only knowledge about web-based application development, now I know enough to make native windows applications and even troubleshoot and solve complex problems from other companies that develop their own complex solutions. There is no way I would have learned most of this real world development stuff in school.

    10/10
  • 3. To what extent do you enjoy your programme?

    • The culture is laid back and really relaxed, everyone in the company is more than willing to talk to you and help where they can - everyone is only a coffee away! I do enjoy my role as a reactive engineer, even though admittedly I was looking to do more application development side things. Thankfully I an still able to do this as side projects.

    8/10
  • 4. How valued do you feel by Microsoft?

    • As I am still learning the processes and even though I have come a long way from being a lowly web developer, I still have many a ways to go to come close to my colleagues. That being said, I am still able to make valuable contributions to the company by getting involved in extra projects and contributing work to my team.

    8/10
  • 5. How well organised/structured is your programme?

    • The program is well structured as there is an induction period, there is external training to attend, constant support and constant mentoring.

    10/10
  • 6a. How much support do you receive from your training provider?

    • My training has been utterly excellent as I like to learn programming hands on, and the training does just that. They combined the perfect mix of hands-on-trial-and-error and textbook learning in a way my school was lacking.

    10/10
  • 6b. How much support do you receive from your employer?

    • My manager and my colleagues show me constant support.

    10/10
  • 7. How well does your salary/package meet your costs?

    • The salary is quite good at satisfying my living costs.

    9/10
  • 8. Are there many opportunities outside of work?

    • There are endless projects or events in the company to get involved in at any time.

    10/10
  • 9. Would you recommend Microsoft to a friend?

    • Yes

  • 9b. Why?

    • The opportunity is excellent, and the reputation you gain is even more so!

  • 10. What tips or advice would you give to others applying to Microsoft?

    • Be yourself, and do not be afraid of seeming small, everyone at Microsoft is constantly learning as you have to be when you are in the tech industry.

Details

Level 3 Apprenticeship

Information Technology

South West

April 2015

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