Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Customer Advisor. Help customers around store to purchase goods for DIY.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have built a lot of confidence. Speaking with customers becomes easier and able to complete targets more comfortably.

    10/10
  • 3. To what extent do you enjoy your programme?

    • Programme is easy to use and trainer/tutor extremely nice. Seem to actually care about me and helped me to achive higher grades in english and maths.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised, easy to use online systems and regular meetings with trainer.

    10/10
  • 5. How much support do you receive from your employer?

    • I am giving time aside to complete my online work from my employer. Sometimes the manager with sit in on the meetings also.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • regular meetings and updates with trainer and mock exams and updates on how I'm doing on the program.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Build confidence and helps to better understand the customers and business's needs.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Social events are encouraged as a store. from going out with work friends to charity events organised by the company.

    10/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • Extremely friendly staff, inclusion is a big part of b&q's ethos.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Definitely recommend that they do, great place to work.

Details

Level 2 Apprenticeship

Customer Service

Canterbury

March 2023

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