Duty manager Review

My role varies day to day, I have a wide variety of jobs; Online picking, stock replenishment, Picking stock, adjusting stock levels, opening up/ shutting down the shop, cash office, Date alerter, Cashier, answering the phone, dealing with delivery issues.

I have been trained in the cash office and usually close up the store once a week which keeps it all fresh in my mind. I feel that I have been given more chances to practise skills, which has given me more confidence in my role.

I feel that the program has made me view the customer differently. I have always been polite to customers but the program has made me realise how important the customer experience is. It had also opened up parts of the business that I wouldn’t have otherwise known about.

I think the program is well structured. It’s broken down into sections so it doesn’t seem too overwhelming. I do feel that I need more help from my store management for some parts that I find hard. Which will be my next step.

I think the help is there if I ask for it but I don’t feel that I can ask for help because the management are always so busy, so I don’t want to put more pressure on them.

My training provider is great. She is always helpful, if I get stuck I can send her a message and I will always get a quick reply. I feel at ease when we have our virtual meetings which is something that I was apprehensive about before joining.

I feel that it makes me more aware of myself and how what I do affects the business. I have more confidence in my role.

Not that I am aware of.

Yes

I love my job. It can be stressful but I like being in a busy environment and I appreciate that I have been noticed for working hard. The other staff are friendly and welcoming and we do, mostly, work as a team.

Be willing to work in all areas of the shop, try to be as flexible as possible with the hours you’re available.