Rating

6/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • As a supervisor my role is different every shift, some days I either manage a stock section (grocery,chilled,frozen) manage online deliveries or do the home delivery driving. When on stock (my main job) I have to make sure adjustments are done correctly, search for any stock that is in the back area and also make sure my section is looking tidy

    8/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I haven't really learnt anything new from my apprenticeship I am still doing the exact same job role and the same stuff in store except I have been driving the van more. It did however remind me of skills I didn't know were useful for my job role and also refreshed my brain of things I learnt at uni

    7/10

  • 3. To what extent do you enjoy your programme?
  • The programme just felt a bit pointless to me, I only done it because I was told I had to in order to get my pay rise again (I demoted to move stores) I did enjoy seeing my tutor as she was very helpful and lovely but I didn't really see the point of doing it it hasn't helped me out

    7/10

  • 4. How well organised/structured is your programme?
  • My programme was very poorly organised at first I didn't have a meeting with my first tutor at all I kept getting told I would have a phone call and never did. Then my new tutor started and was really well organised after that and I enjoyed learning in my sessions

    7/10

  • 5. How much support do you receive from your employer?
  • I didn't really get any support from my employer with the apprenticeship I was just left to myself to deal with the sessions and communicate with my tutor. I found my own research for my project without any help from anyone in the store or from any upper management

    6/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • My first training provider didn't provide much help at all she was in charge of my exam on the day and didn't even call me to start the exam I had to call someone for help! My second tutor Jacqui was extremely helpful and supportive she would always give great advice and feedback to help me get the best grade I could get

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I completed my apprenticeship probably around six months ago and it has not helped me whatsoever with performing better in my job role. I am still doing the exact same thing on the same pay so it just feels like a pointless qualification to have I only done it to get signed off as I was demoted to move stores

    2/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • There are no extra curricular activities or social events to get involved in that I am aware of . I have been with the company nearly 8 years and I have not heard of anything except for charity week where some stores may compete against eachother in a football game to raise money for charity

    1/10

  • 9a. Would you recommend Iceland to a friend?
  • Yes


  • 9b. Why?
  • It may not be the best paid supermarket to work for anymore but I haven't really had many problems over the years in any of the stores I have worked in. My job role can be stressful but I enjoy coming to work and couldn't really imagine working anywhere else


  • 10. What tips or advice would you give to others applying to Iceland?
  • I would advise people applying that retail is not an easy sector to work in, they need to be prepared to put a lot of effort into their shift you are not just sat on a till you have so many things to do and there is plenty of training available to help with wanting to further your career


Details

Level 3 Apprenticeship

Customer Service

Liverpool

March 2023


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