Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My day-to-day tasks involve maintaining shop standard, Right at night (ready for next day trading), training staff and some time greeting visitors like area manger or regional.

    6/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Recently I have learn how to do wall to wall count (stock counts) and setting it up on SOI.

    10/10

  • 3. To what extent do you enjoy your programme?
  • I really like the program as my lifetime coach is very supportive. I get the support I need from lifetime to carry on my apprenticeship.

    10/10

  • 4. How well organised/structured is your programme?
  • Its well structured but can be improved.

    6/10

  • 5. How much support do you receive from your employer?
  • Not much

    3/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I can always contact my coach regarding any queries and on regular bases we have have sessions on teams.

    7/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • Not much as I was aware of most of the things we do within store.

    6/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • More training internally like stock loss workshop.

    6/10

  • 9a. Would you recommend Iceland to a friend?
  • No


  • 9b. Why?
  • N/A


  • 10. What tips or advice would you give to others applying to Iceland?
  • We care about customer service.


Details

Higher Level Apprenticeship

Customer Service

Wembley

March 2023


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