Resolutions Manager Review

by Fidelity International

Best Apprenticeship Employer

Rating

9/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Resolutions manager - day to day management of complaint case handlers

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • This course has allowed me to recap on skills previously learnt and also new ones.

    9/10
  • 3. To what extent do you enjoy your programme?

    • The different material that is available to read through, along with the videos

    9/10
  • 4. How well organised/structured is your programme?

    • very well organised - I do feel that the Aptem system is a little complicated to use and isnt the most user friendly

    9/10
  • 5. How much support do you receive from your employer?

    • lots of support and time given

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Lots of support available

    9/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I believe it will help me within my day to work

    9/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • NA

    9/10
  • 9a. Would you recommend Fidelity International to a friend?

    • Yes

  • 9b. Why?

    • great support and culture

  • 10. What tips or advice would you give to others applying to Fidelity International?

    • Be open and honest, need a passion of customer service, doing the right thing and going above and beyond

Details

Higher Level Apprenticeship

Finance

Lower Kingswood

March 2023

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