Customer care specialist Review

by Barclays

Rating

4.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

My apprenticeship with capella involves us choosing a problem within our team at work that doesn't work very well. We then have to use the six sigma process to work out how we are going to improve the issue going through different stages, define, measure and control and improve.

4/10

2. Have you learnt any new skills or developed existing skills?

How to use different systems. Getting used to hyrbid working and learning from home.

4/10

3. To what extent do you enjoy your programme?

I enjoy meeting new people.

5/10

4. How well organised/structured is your programme?

Barclays is not so organised. Capella is good at insuring time logs are updated and everyone is happy.

4/10

5. How much support do you receive from your employer?

If you reach out you will get support.

4/10

6. How much support do you receive from your training provider when working towards your qualifications?

Training providers are great and are always available to contact.

6/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Capella six sigma doesn't really link to banking.

4/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/10

9a. Would you recommend Barclays to a friend?

Yes

9b. Why?

Barclays benefits are good such as private medical, pension, life insurance.

10. What tips or advice would you give to others applying to Barclays?

Be aware that most roles are now telephony so a call centre role.