Multi-Skilled Team Member Review

by Whitbread

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I work on the reception desk and on the housekeeping team, on reception I check guests in and submit things on the computer and answer the phone and emails for guest queries. When on housekeeping I clean the rooms and set them up for the next guests

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt many new skills on reception I have improved my people skills and I know how to do a lot of things that help companies run smoothly

8/10

3. To what extent do you enjoy your programme?

I enjoy my programme quite a lot. I enjoy completing tasks and courses online and my coach is nice. I also like learning new things for my new training

10/10

4. How well organised/structured is your programme?

My programme is very well organised, I always have my meetings and learning/courses and reviews planned in advance

10/10

5. How much support do you receive from your employer?

I receive a lot of support from my employer, especially with my new training and with keeping up with my courses

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of support from my training provider, my coach is always there to help when I need it

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel like my qualification helps me in my role as it teaches me new things and new ways to do things

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

The staff are friendly and be friends as well as colleagues. You get good benefits and good pay as well as good hours and training

10. What tips or advice would you give to others applying to Whitbread?

When you first start things may be confusing and it might be a lot but it will become easy and natural