Customer service assistant Review

by Iceland

Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Serving customers. Date checks on products. Stacking shelves. Reductions.

    10/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learnt how to do shelf labels and reductions through the HHT.

    10/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy it a lot. It's very interesting.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised and structured. Easy to follow.

    10/10
  • 5. How much support do you receive from your employer?

    • They are very supportive.

    10/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • My trainer is very helpful and approachable. He explains everything clearly.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • Very well. The things I have learnt so far are very helpful.

    10/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • I have been nominated as Talking Shop Representative.

    10/10
  • 9a. Would you recommend Iceland to a friend?

    • Yes

  • 9b. Why?

    • You learn something new everyday. The management is very good they help further your career.

  • 10. What tips or advice would you give to others applying to Iceland?

    • Be professional, and happy and take pride in your work. Ask questions if unsure of anything. Be a team player.

Details

Level 2 Apprenticeship

Customer Service

Nottingham

March 2023

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