Customer Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I stack shelves and help customers, I have no responsibilities or projects and I interact with other staff and customers.

9/10

2. Have you learnt any new skills or developed existing skills?

I have learnt skills that are more in depth in running a business and I have developed my customer service skills.

9/10

3. To what extent do you enjoy your programme?

I enjoyed doing the apprenticeship very much

9/10

4. How well organised/structured is your programme?

It was very well organised

9/10

5. How much support do you receive from your employer?

I was allowed enough time each week away from my department to be able to do what I needed to do on the apprenticeship.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I had regular check ins with my training provider to ensure I had all the help I needed.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

the qualification does not affect my role in my current job but it will help me get a new job where the qualification is respected and will help further my career.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

9/10

9a. Would you recommend B&Q to a friend?

9b. Why?

I believe B&Q are a great company but are let down by a few of there store management stuff and for that reason I would not recommend them

10. What tips or advice would you give to others applying to B&Q?

If you are looking for a career try and find a store with a great senior leadership team that will work with you to achieve that and not hinder you and hold you back.