Front of House Team Leader Review

As a FOH team leader I do the basics of running the bar, running the restaurant area, and also manage team under me on shifts. I also cash up, work with stocks, check kitchen cleanliness post shift, clean the beer lines, train new staff members, open and close the pub.

Yes. I have learnt more specific and advanced parts of running a pub. For example: cleaning the lines, filling AWP machines, new management and leadership techniques, industry trends and more extensive product knowledge, stock management, how to conduct SWAT analysis with my team and how to properly set goals with them and track them.

I find the programme very enjoyable. I have gained so much extra knowledge about my job role, and leadership and management techniques I may not know of if I hadn't taken this course. It works well around my working week and has helped me to be better at my job.

The programme is very well structured. I can easily see what I have completed, what is left to be done, and where I should be. All the targets set are very reasonable and manageable, and consistent reviews with my learning coach help to keep me motivated and on track to where I need to be.

I receive a lot of support from my employers. Any extra things I have wanted to learn they have found the time to teach me, and make sure I understand fully. They show an interest in what I am learning and always offer support to me when I need it.

I have received so much help from my learning coach. She is always happy to answer any questions, and helps me to make sure I understand what I'm learning too. She is also very supportive and always makes me feel good about my progress, and keeps me interested in the programme.

I feel this training programme has been amazing for my work. It is all applicable and can translate across to my everyday work in my role. It has helped me to be a better leader to my team, to work better in my role and build my confidence to progress in my career.

Not that i am aware of. Other than business meetings with the area, and business reviews, we don't have any extra curricular activities available to us. But I don't believe this to be a common occurrence in the hospitality industry, and it doesn't feel like something that is missing from our company.

Yes

I have found Greene King very good to work for. It has always been clear to me how to progress my career and the steps I need to take to get there. All my managers have always been supportive of my want to follow a career in the hospitality industry and have tried to help me out where possible.

The most important quality to have in hospitality is initiative. If you can show initiative in an interview or trial shift you will get far. As front of House staff you cover both the bar and the serving food side of business, and the best thing is to always make yourself busy. There is always something that can be done.