Credit Hire Handler Review

Dealing with inbound calls, outbound calls from customers, third parties including insurers, accident management companies, local authorities and more. Handling claims relating to credit hire including third party damage to a successful closure. Reviewing evidence supplied from both sides to determine who is liable and arranging payment as agreed during negotiations.

Developed existing ones. I have not learnt any new skills whilst on the programme unfortunately. So I have just further developed customer service experience dealing with policyholders, improved telephony manner and communication through various channels of communication such as email, paper correspondences and other third party platforms with direct links to contacts.

The programme itself is partly relevant to the role but over 60% of it is related to the wider insurance industry you are not able to select the modules that are more relevant to you as a claims handler and must look into topics such as underwriting, which if you have never experienced or had any exposure to is quite complex. All whilst being given 10% off the job learning compared to the 20% you are supposed to be allocated in order to study. You must be prepared to spend hours of your own time in order to pass with no reward at the end of it

The structure of the programme from a company perspective is poor but from a learning solution perspective (Davies Group) is good. RSA will not give you the allocated time to dedicate to your learning which is supposed to be 20% they suggest this is taken into account with your weekly meetings (comm cells) and any 1-2-1s or other work related topics that are not related to handling claims. As such you get around 10% off the job hours in a good week to dedicate to learning, which is not beneficial at all.

Unfortunately RSA does not offer much support in regards to the apprenticeship aiming to give you less than the bare minimum of the allocated time you would need to pass without the stress that goes with it, you also do not get to select the topics and this is selected by the company.

You receive 100% of the support you would expect from the training provider themselves, they are always available for any questions or concerns you have. They respond to you within a timely manner and will always help with anything they can, however ultimately they cannot change what RSA does or plans and can only support you the best they can along the programme.

I do not feel like the qualification supports me better in the role. As advised I am a claims handler not a underwriter so learning about underwriting has no benefit to myself or brokers ways of working. These topics are best suited to the people actually within those roles not everyone across insurance.

There is some such as a team football game that is ran every few weeks, some social events organised by the social team including weekly bingo or various other little spots and social games they organise. None of which I personally get involved in so I am unable to say how good or bad they are.

Yes

The company itself is good to work for with decent benefits and the pay has now only just become competitive across the market so things are looking up. Apprenticeship you need to join on a direct apprenticeship or graduate programme to really benefit from RSA, existing employees going down this route do not get the same treatment or benefits.

Join on a Graduate or Apprenticeship programme to RSA, do not apply directly for a role unless it is a high specialised role. You will benefit much more this way with better pay, benefits and progression opportunities. Getting your name out there and connecting with everyone will also improve your progression opportunities, just doing your job or excelling will not assist much.