Showroom Advisor Review

by B&Q

Best Apprenticeship Employer

Rating

6.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Designing and selling Kitchens, Bathrooms and Bedrooms. Customer service and dealing with complaints.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Communication skills, problem solving and idea-making, dealing with difficult customers.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoyed the programme a lot, sometimes it was quite difficult to keep on top of the work but this was at no fault of the provider, this came down to how much time I was allocated to complete my coursework during working hours.

    7/10
  • 4. How well organised/structured is your programme?

    • Very well-organised. My trainer always structured the sessions in a way that worked for me and it helped the whole process to be easier.

    10/10
  • 5. How much support do you receive from your employer?

    • In terms of being given time to do the work during worktime - not a huge amount of support.

    4/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A huge amount of support, she was always on top of my work and she was very organised.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • I don't think it has helped me in a lot of ways in my role but it has given me more skills.

    4/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • No.

    1/10
  • 9a. Would you recommend B&Q to a friend?

    • Yes

  • 9b. Why?

    • You are treated as an individual rather than just a number and it is a very welcoming place to work.

  • 10. What tips or advice would you give to others applying to B&Q?

    • Be yourself, prepare for some hard work.

Details

Level 2 Apprenticeship

Customer Service

Kendal

March 2023

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