Rating

10/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • My role working for whitbread is a housekeeper and this involved cleaning the rooms ready for when the customers arrive. Since starting my apprenticeship I have been training on reception and I have covered 5 nights on reception. This involved checking guests in, setting up breakfast in the restaurant, handovers on co-pilot and walking the corridors every hour

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes I have developed so many skills since I started at the premier inn and I have gained even more since starting my apprenticeship. I wanted to gain more confidence and dealing with customers has helped me to do this. I have also been trained on how to moldx the bath rooms to get rid of the mold

    10/10

  • 3. To what extent do you enjoy your programme?
  • Im really enjoying completing the hospitality level 2 apprenticeship I started it in January and since I started I have tried to stick to my target. This has helped me to learn so much more then I knew. Even completing the English has helped me to refresh my knowledge on spellings as you do forget it if you don’t use itX

    10/10

  • 4. How well organised/structured is your programme?
  • The organization whitbread provides is amazing. If you need help they are there for you 100%. They are a really good team which is more like a second family. We have my manager and deputy manager and receptionists and housekeepers which help our hotel to run smoothly.

    10/10

  • 5. How much support do you receive from your employer?
  • I receive a lot of support from my employer. I recently lost my mum in October and I was mentally overwhelmed. My manager was so supportive and I was able to have time off until I came to terms with what had happened. It was a shock as I only spoke to my mum the day before she passed. When I came back to work they would call me into the office to ask if I was okay and always make sure they check on me.

    10/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I receive the support I need to complete my apprenticeship and if I ever needed help I could contact her on aptem and she would get back to me and talk me through it. So far I haven’t had to ask for help but if I need it I would for sure.

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel that the qualifications I receive from completing my apprenticeship will give me the skills I need when I work on reception or in the restaurant next door. As a housekeeper it doesn’t really give you the skills you need for the as it’s More about cleaning which is something I love to do anyway.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • I get involved in Christmas dues that work arrange and we have a payday breakfast every month which is also really nice. I would like to do more with my team my days out for meals or activities to help us become a stronger team.

    10/10

  • 9a. Would you recommend Whitbread to a friend?
  • Yes


  • 9b. Why?
  • I would recommend whitbread to my friends and family as it’s a really good company to work for. There is a lot to help you progress into a higher level and learn all the skills you qualifications you need. I started as a housekeeper and move up to head housekeeper. After this I trained on reception and covered night shift. I have also worked in lockdown as night security which I was the key holder to the building and I painted the rooms easy for reopening. I also have to go round the rooms and rush the toilets.


  • 10. What tips or advice would you give to others applying to Whitbread?
  • I would say it’s a really helpful and useful experience and it helps you gain the confidence and experience you need to progress in your future career. I’m so glad I took the opportunity to complete my apprenticeship and having done so I have gained so many skills.


Details

Level 2 Apprenticeship

Hospitality Management

Bedworth

March 2023


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