Rating
- 1. Please give an overview of your role and what this involves on a day-to-day basis:
- 2. Have you learnt any new skills or developed existing skills?
- 3. To what extent do you enjoy your programme?
- 4. How well organised/structured is your programme?
- 5. How much support do you receive from your employer?
- 6. How much support do you receive from your training provider when working towards your qualifications?
- 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
- 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
- 9a. Would you recommend BT Group to a friend?
- 9b. Why?
- 10. What tips or advice would you give to others applying to BT Group?
Answer phone calls on day to day basis to try prevent customers leaving BT and EE and try and give them better deals and help deal with their problems and I’ve got to write down and record my calls for my work I’ve got to do.
Yes I have I’ve developed my communication skills and used them to create conversations with customers and showed empathy and sympathy towards customers and their problems
I enjoy because at work I feel like I’ve got freedom at the work place to speak to everyone their and talk to people who are existing workers their
I feel like it is well structured because the work is set out to good enough standard for everyone to understand and complete in a good enough fashion
I’ve receive a good amount of support for my work from my employer because they give us 6 hours per week to complete the tasks
Yes I receive good enough support because they are always ready to help if we are stuck in any tasks and they set up monthly meeting to discuss performance and give us any hall which is required
Maybe more face to face learning because that’s how I learn best but it may vary from person to person
No there’s not up to now
Yes
But it’s a very reliable company and always willing to help customers
Go and enjoy the experience because no two day are the same
Details
Level 2 Apprenticeship
Marketing
Newcastle upon Tyne
March 2023