Service Delivery Advisor Review

Taking calls and answering queries via email. Providing groups and brokers with invoices and documentation they require. Assisting colleagues within different departments. In administration we make changes on the group schemes, such as adding new members, removing old members, changes of addresses, applying bank details to groups and cancelling groups down.

During the apprenticeship I have developed a lot of skills around my confidence, people skills and how to manage complaints better. I have also learnt alot about the different types of vulnerable customers that we have and the extra things we are able to do as a team to assist them.

I have really enjoyed my programme as I have learnt a lot from this and it has helped me to gain my confidence as an individual when working as a team and also independently. I have also been looking into other courses I am able to take further to this one.

My programme was very well structured and organised. My training provider was easy to contact should I need her support and guidance. The structure helped me a lot with my difficulties within the job role and I didn't feel stressed when i was behind with my course due to time off.

I received a lot of support from my employer, they helped me to ensure I was given the time to complete my work, let us have meetings with other apprentices within our department to discuss their progress. We also got a chance to speak with previous apprentices who had successfully .passed

A lot of support was received by Babington when I was working towards my qualifications, I had regular sessions with who was very supportive and always helped me with my progression along the way. Support and guidance was really helpful when completing the work provided to me, and if I had any issues I know that would help with this.

I believe that this has helped me with my customer service as prior to the apprenticeship I didn't have much experience with speaking on the phone and answering emails professionally. Doing the apprenticeship along side my job role has helped me a lot to build rapport with customers on a day to day basis.

Within AXA we often have events for the staff such as the SME event we attended in February, we also have the summer event which is coming up too, giving the staff a chance to get together and have fun. We also have the opportunity to take part in volunteering, such as planting trees etc.

Yes

The company is fantastic, the support provided to the staff is exceptional and the benefits that are available to staff members are brilliant. We also have a large amount of recognition going on within our department, which I think is great as in my experience, staff who are appreciated will always do more.

Just be yourself, look into the company and also the job role being applied for prior to your interview so you know what is to be expected of you. Don't be concerned that you are unable to remember everything straight away as their is always help and guidance available.