Shift Manager Review

As a shift manager I’m expected to be able to run the pub in the absence of the pub manager, I routinely work front of house and in the kitchen, deal with customer issues, deal with staff issues, do admin, deal with all legal bodies (licensing, eho, police etc…

During my apprenticeship I have gained skills in people management mostly. When I first was promoted to being a manager, as someone who can be quite shy and anxious it was difficult for me to effectively manage staff, however since doing the apprenticeship and going through the people management courses it has greatly helped me in being able to deal with staff both positively and negatively

The modules that I have gained skills or expanded on skills I have loved, however some modules do feel a little broad spectrum and don’t really fit to Wetherspoons and then ones I for the most part just feel a little useless in completing them as it’s not something I’m going to use

Since moving to Aptem it has got a lot better with clearly defined dates for when everything is due by. It’s also really handy that all your meetings go through Aptem and feature on the site so you don’t have to worry about remembering when they are anymore

They give me time on shift to complete my work and my manager is always happy to help me on anything I might be stuck with. They’ve been happy to allow me to do more off the job training in other pubs which has helped me progress in my apprenticeship and my career

My trainer is very helpful and very patient and is wonderful to work with. He’s always happy to give me any help whenever I require it and has been an absolute star in helping me complete my apprenticeship, couldn’t ask for a better trainer than what he has been

As mentioned above I think some modules can be a little too broad and don’t add anything to my job, but there are many, particularly of the people management modules which have hugely helped me perform better at work, and I started the apprenticeship as a shift leader and I believe the apprenticeship is the reason I have improved enough to become a shift manager

Any social events would be ad hoc at each pub, however there are networking groups coming out to improve the companies understanding on how to deal with certain topics, we currently have one for LGBTQ+, one for race and ethnic diversity, one for women, these groups are voluntary but allow the company to work on issues that the above mentioned people face at the workplace

Yes

Worked for the company for almost 7 years and they have been nothing but accommodating to me, I’ve managed to go 7 years without ever hating my job, and at times where I have felt a change is needed I’ve always been allowed to move to other pubs

Work hard, treat the customers fairly and make yourself available, all these things are what will get you moving up the roles in the company, and without them you’re just going to sit as an associate on basic pay until you leave. Attitude at work is everything, if you have a good positive attitude then people will give you more time and chances etc