Case Worker Review

by Department for Work and Pensions

Rating

6.9/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Call handling, both inbound and outbound to internal and external customers. There is also task processing to ensure our customers details are kept up to date and all payments are correct.

7/10

2. Have you learnt any new skills or developed existing skills?

Yes, I have continued to build confidence in conflict management, due to the confrontative nature of the work.

7/10

3. To what extent do you enjoy your programme?

I enjoy learning new things about the work I do and continuing to better myself which the programme allows me to do.

7/10

4. How well organised/structured is your programme?

It is fairly well organised, with my Mentor able to discuss or clarify any issues I might have.

6/10

5. How much support do you receive from your employer?

I receive a lot of support, allowed my weekly time to allocate for my Apprenticeship work.

7/10

6. How much support do you receive from your training provider when working towards your qualifications?

I have monthly chats with my Mentor who supports me in completing my assigned work and signposting me to places if I need support in an area they cannot provide

7/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Learning more about the work that I do and its impacts have definitely supported me in honing my skills and making me into a better worker

7/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Our office has numerous social activities, there is a Sports Group that regularly meets for a wide range of activities. There are also Day Trips Out that are organised to promote social interactivity

7/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

It is an inclusive and supportive workplace with tons of methods of progressing yourself

10. What tips or advice would you give to others applying to Department for Work and Pensions?

Work with and for your teams and management, learning from others' experience and teaching others about yours is a useful way of progressing in DWP