Rating

7.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • I am primarily based on the front desk serving customers paying for their items. I also answer queries face to face and over the phone. I also do online orders with customers, pick click and collects, change labels, do stock checks, plannograms, book Design Consultant appointments.

    7/10

  • 2. Have you learnt any new skills or developed existing skills?
  • Yes I have learnt how to use a till, taking payments and doing refunds. I have also learnt about different products and uses. I have also learnt to use different software on the computers. I have developed my customer service skills and interactions with a range of people.

    8/10

  • 3. To what extent do you enjoy your programme?
  • I have really enjoyed the programme and learning about different aspects of the business. In particular I have enjoyed visiting other stores as part of my natural learning and shadowing other colleagues to learn more about their roles.

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is well structured and flows well building on to each area.

    9/10

  • 5. How much support do you receive from your employer?
  • My employer has been supportive. However there were times when I was unable to receive the designated weekly time due to staff absence/holidays so had to cover. I would have also liked more than just a day here and there to work in different departments.

    7/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • The training provider has been really good, especially my trainer who has been really supportive throughout .

    10/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I am now more knowledgeable and capable of doing more in my role.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Not that I am aware of.

    1/10

  • 9a. Would you recommend Wickes to a friend?
  • Yes


  • 9b. Why?
  • It has been a good experience to learn customer service skills that I can take forward with me.


  • 10. What tips or advice would you give to others applying to Wickes?
  • Be yourself!


Details

Level 2 Apprenticeship

Marketing

Bristol

March 2023


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