Travel Advisor Review

On a day to day basis, as third key holder in store I open and close the bureau, serve in the bureau selling, buying and receiving orders in the bureau. Sell flights, packages and hotels. Deal with customers. Organise our social media and window deals. Ensure customers leave with a smile! And complete apprenticeship work.

Counting money, sales techniques, dealing with unhappy customers - as I have already worked in retail and customer service I have developed this skill. time management skill developed as often have multiple things to do at once and also often have deadlines in which I need to hit. This role has also helped me develop skills in working towards a target and prioritising the appropriate product.

I enjoy it to a certain extant I enjoy the role and working within the store however I feel that we should be paid the same wage as travel advisors as if anything we are doing more work - for example, on top of being a travel advisor I am also 3rd in charge and have to do my apprenticeship work when I can find time - I have a much higher work load that some of my colleagues yet I get paid less.

The job itself is well organised and structured well, our daily tasks are spread evenly so they can be completed, we have a job rota in store to ensure everyone is playing their part, however I feel apprentices should have an allocated day a week in which they can complete their apprenticeship work as I am constantly trying to complete work in between customers - This is like when other apprentices go to college one day a week, I think TUI should have something like this as I am utilised as a full time staff member and very rarely have time to do my work.

I do feel supported within store from my colleagues and assessor. I find the company does take pride in and value their apprentices - a large amount of people in high roles were TUI apprentices for example our head of retail was an apprentice. I know if I need help I can ask for it. We also receive a lot of support for our well being, finances etc...

I feel this can be improved, although our assessors are just a teams message away we only have one call arranged once a month or few months depending on availability. I feel this can be improved - I understand assessors have large work loads as they have many apprentices and I do like that our calls are individual so we can work at our own pace.

I feel I have gained knowledge in which many of my colleagues also don't know, I am able to answers questions that I wouldn't have been able to previously. I do feel that it helps me perform better in my role as I have more knowledge about geography, ticketing, transport etc..

We have professional networking events such as brand meals for example I have been to a Long haul night which was a meal and cocktail night. I have also been to a sandals evening in which we had a meal. We often have competions however as we are a large company these aren't in person as we are spread around too many areas.

Yes

I feel they do value their employees, there are many things in which they do for their colleagues especially regarding well being. Their is a rewards scheme for working in the company for a long period of time, we get concessions to use against holiday and many other things such as discounts on stores and venues for example vue cinemas.

Show your passion for travel and creating peoples picture perfect holiday. Ensure you do research on the company and use this in your interview this is something they really look out for. In retail we are 'makers of happy' bring this up and play with it, show confidence and smile! If you have any previous experience in travel let them know and/or customer service. If you have any examples of dealing with and resolving a customers issue ensure to talk about this as well!