Rating

9.8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:
  • Receptionist Dealing with guest Provide them the best service Doing the the chec out Check in procedure Guide the guest Give them Hoppa bus time table Guest can leave there luggage Dealing with complain Call maintenance for a faulty fan/ ac Doing the late check out and early check in

    10/10

  • 2. Have you learnt any new skills or developed existing skills?
  • I have learned how to the split payments. My new skills are dealing with NO show guest. Fill the refund form attach the receipt. How to do room transfer for the guest. How to take cash payment. Check first the ID if they are over 18. make new booking for the guest

    10/10

  • 3. To what extent do you enjoy your programme?
  • I like the programme I had a wonderful tutor. She explain everything very good. You can do the aptem programs any time at home. You can check your targets online. For the maths and English test she come to the site. After 3 weeks you have your results. And if pass you get a certificate

    10/10

  • 4. How well organised/structured is your programme?
  • The programme is very organised. Is very easy to use. if your are struggling with your English or Maths. You can do the test online or you can book a session. First you do the mock test. You can log on anywhere. It show you how much is it remaining

    10/10

  • 5. How much support do you receive from your employer?
  • I get so much support from my employer. They help you achieve your targets. They always have time for you. And be there for you. They explain very well. The support is always there. I’m so happy have a time like this. They really support you in your targets

    9/10

  • 6. How much support do you receive from your training provider when working towards your qualifications?
  • I got so much support from the hotel manager and duty manager. They always supporting me. And encourage me to pass my exams. For extra help I can get extra sessions from trainer. She is so lovely and supportive. And is very patient with me. She is always there for me.

    9/10

  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
  • I feel that my qualifications will get me very far in my job rol. It will show a very good impression on my CV. And I will preform better in my rol to lead me to duty manager. And I want to help others as well. Learned a lot from my trainer.

    10/10

  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
  • Yes, at the moment we are fundraising money for Gosh money for the hospital. We selling noodle pot for extra fundraising. if the gust wants to print something l. We ask for donation for the hospital. if they want to borough a book. They can give extra money for charity.

    10/10

  • 9a. Would you recommend Whitbread to a friend?
  • Yes


  • 9b. Why?
  • Is very good company. If you want to have a day off they do that for you. The package is good. You get discounts on food and drinks. And for your accommodation. You get some many rewards. It is a nice environment to work for. They take of you.


  • 10. What tips or advice would you give to others applying to Whitbread?
  • Come and work for this company. You can do apprenticeship. And lead you way up. good hours, and company is nice and friendly. you were a nice uniform. Nice location to work for. You can learn a lot from this company. You won’t be disappointed. Everyone will be there for you.


Details

Level 2 Apprenticeship

Security, Business Operations

London

March 2023


View More Reviews
Recruiting? See how we can help you