Enhanced Review Team Officer Review

Investigating potentially fraudulent Universal Credit claims with the goal of suspending and closing these claims, and recovering government money that has been incorrectly paid out. Carry out phone interviews with claimants, then asking them to provide evidence to verify what they have told us and to verify their claim.

Interviewing techniques Analytical skills Investigation skills

The programme is going well so far and I have covered some interesting topics. My mentor is very nice and approachable, as well as being clear and thorough.

The organisation as been good so far. All of my sessions are clearly put into my diary in advance, and at each session my mentor will clarify when the next session is with me and double check that I can make it.

My employer allow me 1 day per week to work on my apprenticeship. I also discuss my progress in 1-2-1s with my boss internally, as well as having progress meetings with my line manage and mentor every few months.

I have regular meetings where my mentor will offer me any support I may need and answer any questions I may have.

So far the benefit of doing the qualification has been to make me consider other ideas and concepts when carrying out my role. It has also been good to re-cap on some areas that I had studied before, but needed a refresher on them.

We have quarterly well-being events with the wider team. I also attend conferences from time to time.

Yes

They are hot on well-being and inclusion, and some of the financial packages (pension) are very generous.

Make sure that you engage as much as possible in the initial occasion, and network as much as you can to get the best out of the role.