Executive Officer - Decision Maker for DWP. Review

by Department for Work and Pensions

Rating

7/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I make decisions on whether or not a customer/claimant is entitled to universal credit or not. I take into consideration their savings, properties or any type of capital to make a fair decision.

8/10

2. Have you learnt any new skills or developed existing skills?

I have developed my researching skills to ensure the information I am researching is accurate and how to relay this to my colleagues.

9/10

3. To what extent do you enjoy your programme?

I do somewhat enjoy it - however as I have worked in a customer service environment before, and I have received the training to ensure I can deliver high-quality service. I don't think I am learning anything new but this has been a refresher.

3/10

4. How well organised/structured is your programme?

It is well organised; my training officer delivers the programme in a structured way which makes it easy to follow.

8/10

5. How much support do you receive from your employer?

I recieve a lot of support from my employer as they are very understanding.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider always has resolved any queries I have had - so I have had a lot of support.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It is a refresher for me as I already have the experience.

5/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

n/a

4/10

9a. Would you recommend Department for Work and Pensions to a friend?

Yes

9b. Why?

A great place to work - managers are very supportive.

10. What tips or advice would you give to others applying to Department for Work and Pensions?

To have an open mind - some of the work that we do can be very challenging.