showrooms adviser Review

I am a showrooms adviser at B&Q i design customer kitchen, bathroom and bedroom. I am with the customer throughout there journey , from talking to the customer when they first arrive, to go through the process of booking an appointment and example what measurements we need to be able to design there project. once the customer comes back into store for there appointment we go through wants and needs for there project to get an much information's as we can to be able to create there dream project. As well as designing , there are a number of these i do on a daily basic from working stock , to pricing and updates with other customer to check how thing are coming along. with my apprenticeship , is a work base apprenticeship to advance the skill i already have, this contests of 3 hours a week of online training and 3 hours per week off the job training .

whilst I have already completed the level 2 customer service apprenticeship , the learn 3 goes more in depth with what I have already learn with the level to , in which we find more about the business and how it works, as well as more in death with the different types of customer and there wants and needs in relation to the business. learning more about targets and kbs and crms

I am currently on my second apprenticeship through the business, and got asked by my manger for the level 2 to development my skills and through i would enjoy it, which i did . my level 2 was hard because at the time of doing ymylevel 2 covid hit and we had to stop learning for a while, also its wasnt very clear of how much of the apprenticeship was ment to be done in work time , this time arounf its was made clear oh what training we must do every week

we have a new system this year for the apprenticeship which is called aptem, its breaks down all the modules into different months and time scale within those month . It also tells you when you are falling behide and what you need to do to catch up. it also has a build in zoom function for you meeting with your mentor and a messaging thing,

this year it is set out of what we need to do each month to stay on track and all the manager and team leader are aware of this. at the start of each week i speak with either one of them to see when i have time off the top floor to complete my online training, and when i can fit in my off the job training . the only time its harder when we have an offer on kitchens as i cant get off the shop floor as we are so busy , but i am given time to ctach up.

we schedule a meeting in very 4 to 6 weeks when we go over what i have learn and set targets for the next meeting , if i need addional support i can message her via aptem. everything is set out with an addional meeting everything month to make sure i am on track of where i need to be

with the level 3 and also the level 2 its goes into depth of the different types of customer we have and the different types of customer service skill, level 3 also help you do deal with differcult customer and how to act to calm the situation down with do's and dont's

the extra curricular activties with in our store is charity events that i used to manage and create fundraisers, ive have since stop manging this but still take part when the fundrasier do happen, other activties that i do if first aid training, and on showrooms we go and see the competors

Yes

I love the job that i am in on showrooms and on this department we work as a family, and we can easier talk to each other if we have any problems, but sometime people can be treated differly than other, this is the only down fall other than that i think it is a great enviroment to work in

to be yourself and if you are willing to learn new thing or are unsure of anything to ask, there are thing on other department that i do dont no , but you learn something new everyday , no day is the same so are busy than other and its no the days you think, and to just be friendly and kind to everyone