Client Management Review

• Undertaking a range of more demanding clerical processes and procedures in order to deliver a quality service, including the provision of administrative support to the business unit. • Acting as a point of contact and respond to a range of enquiries including resolving issues or referring as appropriate. • Acting as a contact point primarily for Relationship Managers in order to ensure all information is processed and tracked. • Adapt to central and local change initiatives and identify improvements to processes and procedures in order to achieve continuous development. • Ensure that all work is completed in accordance with established processes, practices and guidelines

Learned new skills within a new role. Always looking to develop.

I enjoyed completing the program as I was able to pick a subject for application of number.

More valued now that I have a better role. I oringinally worked in Credit Cards and it was hard going.

Structured enough for my liking.

I had enough to complete the program.

I was able to get time away from my desk for each visit.

I scrape through the month but do not struggle.

I have already visited three sites around the UK since joining this role last August.

Yes

I think it's a good bank and a good place to work. Not because I bank with them or work for them, but because I have not had any issues with them outside of work.

Be yourself. Add a bit of humour to your interview. It worked for me!