Front of house (nights) Review

by Whitbread

Best Apprenticeship Employer

Rating

8.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Checking guests in, making sure everyone is safe and recieves anything they need to improve their stay. Also setting up housekeeping so they have the appropriate linen and paperwork to do their job and setting up so morning reception and restaurant have what they need to process their day.

8/10

2. Have you learnt any new skills or developed existing skills?

I’ve learnt a lot more on hospitality legislation than I knew before and a lot more in depth of what I currently do for my role.

9/10

3. To what extent do you enjoy your programme?

I enjoy my programme a lot as I am learning a lot about my role academically as well as physically learnt on the job things. It will also benefit me in the future as it can help me with progression in the company.

9/10

4. How well organised/structured is your programme?

Very well structured and it gives me dates on when I need to submit my work. It also allows me to see what I have coming up and what that piece of work is and when it is due in to be marked.

9/10

5. How much support do you receive from your employer?

I receive a fair amount of support however I work nights so don’t see management so it’s rare I get much support however I feel like I don’t need it at the moment.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

I receive a lot of help from my training provider and if I have any issues, problems or worries she listens and tries to help as much as she can.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It teaches me in depth about areas in my role where maybe I wouldn’t have thought to do that. In the long run it helps to change behaviour to provide things like better service.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

6/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

They pay well, they support their staff, the hours are good and the staff are kind

10. What tips or advice would you give to others applying to Whitbread?

To make sure you are personable and approachable as it is a person facing job.