Hotel Operations Manager Review

by Marston's

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Supporting our operations teams to deliver the Marstons Inns strategy, working with external suppliers for goods and services aligned to our strategy and leading a revenue management team to ensure YOY growth of our hotels business.

10/10

2. Have you learnt any new skills or developed existing skills?

Always learning but this programme has really helped me with building my relationships with external stakeholders, and put structure to projects we are working on to ensure a successful delivery.

10/10

3. To what extent do you enjoy your programme?

It has been great so far. The online lessons are well structured and the online learning really compliments this. My coach is really supportive and aware of the challenges trying to study, work and manage family life! I like that the assignments have involved an element of group work which has helped to get to know some of the other students, share experiences and create support networks

10/10

4. How well organised/structured is your programme?

Very well organised and structured. The learning platforms are easy to uses and self explanatory.

10/10

5. How much support do you receive from your employer?

Full support to deliver what is needed and to take the time required.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Full support my coach has been very supportive and helped to guide me and keep me on track. Always responsive when I have a query.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has given me some wider knowledge that has helped to influence key strategic decision making in my own role and as I continue to learn I am utilising this knowledge with projects im working on.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Yes, both professional networking events and social activities both at head office and outside of work.

10/10

9a. Would you recommend Marston's to a friend?

Yes

9b. Why?

10. What tips or advice would you give to others applying to Marston's?

Bring your CV to life with real experience, demonstrate your passion for delivering a great guest experience and for the development of teams to be the next leader. A passion for your own self development would be a positive.