Front Desk Night Shift Review

by Whitbread

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Welcome, greet and appreciate guests for using the establishment. Perform guest check-in and check-out duties. Address guest’s needs and resolve their concerns and complaints. Take online and phone reservations. Collect guest information, including contact details and dates of their stay. Assign rooms and hand out keys. Prepare bills and take payments. Take and pass on message to guests and act on requests in an efficient and prompt manner.

10/10

2. Have you learnt any new skills or developed existing skills?

Yes.

10/10

3. To what extent do you enjoy your programme?

Very well indeed.

10/10

4. How well organised/structured is your programme?

Perfectly organised.

10/10

5. How much support do you receive from your employer?

100% support.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

100% support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

Perfectly well. I have improved in my way of working.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not really at the moment.

10/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

Whitbread provide the best environment for workers to thrive, irrespective of where you come from or who you are.

10. What tips or advice would you give to others applying to Whitbread?

They should trust they'll get the best of what's thrown at them.