Customer Service Advisor Review

by NatWest

Best Apprenticeship Employer

Rating

8/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • I take phone calls.

    7/10
  • 2. Have you learnt any new skills or developed existing skills?

    • I have learned how to communicate better.

    9/10
  • 3. To what extent do you enjoy your programme?

    • I enjoy helping people stay protected in the world of finance.

    8/10
  • 4. How well organised/structured is your programme?

    • I would say it is pretty organised.

    8/10
  • 5. How much support do you receive from your employer?

    • We get full support, both work-related and non work-related.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • A good amount, including frequent check-ins.

    8/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • It gives a greater understanding of the bank as a whole.

    7/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, we have 5-aside football and only recently had an apprenticeship appreciation event.

    8/10
  • 9a. Would you recommend NatWest to a friend?

    • Yes

  • 9b. Why?

    • It is a good place to work and a major company.

  • 10. What tips or advice would you give to others applying to NatWest?

    • Be yourself and do not be afraid to ask questions.

Details

Higher Level Apprenticeship

Finance

Edinburgh

April 2023

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