Apprentice customer service agent Review

by NatWest

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

In my job role, I am the first point of contact for all customers, meaning that I deal with all of their queries that they may have.

10/10

2. Have you learnt any new skills or developed existing skills?

Working as a customer service agent has helped me be more confident in myself and also speak to others.

10/10

3. To what extent do you enjoy your programme?

I love working as a customer service agent as you get to speak to different types of people. I also love the support you are provided with while working for Natwest Group.

10/10

4. How well organised/structured is your programme?

My apprenticeship programme is amazing with a lot of support given if needed.

10/10

5. How much support do you receive from your employer?

My employer is very good when needing support and anything we need help with, there is always someone there to aid us.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My trainer is amazing. When needing support while going through each class, he makes sure everyone understands before moving on.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I feel my apprenticeship has helped me with how I speak to customers, especially my attitude and tone of voice.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

My work has a lot of different events daily for charities, teams organising things, team nights out, and much more.

10/10

9a. Would you recommend NatWest to a friend?

Yes

9b. Why?

I think Natwest is a great place to work, especially as you are given support whenever it is needed. It is a professional workplace, but also a friendly one.

10. What tips or advice would you give to others applying to NatWest?

Always put yourself out there and do not shy away. It helps you become more confident.