Front of house staff Review

by Greene King

Best Apprenticeship Employer

Rating

9.5/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I am a front of house staff member. My job consists of taking food and drink orders as well as taking them from the kitchen to the tables. My role also consists of keeping the bar area clean and organised re stocking the fridges. My role also consists of organising the cellar.

9/10

2. Have you learnt any new skills or developed existing skills?

I have not learnt any new skills so far as I have 19 years experience in bar work as well as being a personal licence holder. I am learning a lot of new information through my apprenticeship which I will hopefully apply to my job role down the line.

9/10

3. To what extent do you enjoy your programme?

I enjoy my apprenticeship very much at the moment. Even though I have experience in this sector, I have always felt held back by not having my GCSEs, This course provides the learning for those alongside my team member apprenticeship which is the biggest reason I chose this course to begin with.

9/10

4. How well organised/structured is your programme?

I would say very well structured and easy to understand. The modules are all organised by date so it is easy to complete one and just follow onto another. My learning skills coach is always on hand to help advise and offer assistance whenever I have needed it. I am definitely looking forward to completion.

10/10

5. How much support do you receive from your employer?

I have received support every step the way. From my initial meeting, my mentor has supported me with everything from re-assuring me when I feel I have not done so well, to assisting me when a page is not working. She has been there for me from start to finish.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My mentor provides daily support, sometimes multiple times a day. She is very quick to offer congratulations when things have gone well. She also offers different perspectives and ways to look at things which have helped me achieve better marks when I have submitted my work.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

It has helped me understand health and safety a lot more which has me keeping my eye on things regarding cleanliness. This, of course, is essential to a venue serving food and drink. It also helps me understand the stresses and problems of the team leaders and managers and what they have to deal with on a daily basis.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not at the moment. We are trying to set up a pool team and a darts team but not having much success. I enjoy pool, so would definitely join if we had a team.

9/10

9a. Would you recommend Greene King to a friend?

Yes

9b. Why?

There are opportunities within Greene King to advance your career no matter what sector you want to work in.

10. What tips or advice would you give to others applying to Greene King?

Greene King is not for the faint-hearted. It is a lot of hard work that takes dedication and drive. But if you have that dedication and drive, the opportunities for you are endless, but you definitely have to be willing to work for it.