Team Member Review

I greet customers with a warm welcome, providing them with clean and ready to use tables. I take food and drink orders to and from tables. I also take payments. I make sure all toilets are being checked hourly and make it a nice experience for our customers. I upsell food and drink items when we have offers, such as Fizz Friday where customers get a bottle of Prosseco for £10.

I have developed my customer service skills, making sure that my body language is outstanding to be able to build a good rapport with others. I have also improved my knowledge of getting to know other hospitality services. I have also gotten better at the legal requirements that I have to follow.

I really do enjoy my programme as I get to learn new things everyday. I enjoy that I get to learn on-the-job whilst getting paid. I like my learning coach because she is very slow with me and makes sure that I understand what is going on with my apprenticeship.

My programme is very organised, dates for our session are always made in advance, making everybody involved know what is happening. I have my English and Maths lessons already booked up, so I know when and where they are, with all the details of the Zoom/ in person meetings much easier to follow.

My general manager likes to know what is happening quite regularly, and he allows me to use the laptop downstairs. My area manager will regularly ask what is happening and often sits in on our sessions. Overall, I feel I get a lot of help from my coach and employer with my apprenticeship.

My training provider spent time with me in our first ever session to make sure she knew what additional needs I have. When she had time, she saw me twice a month. Now she is busy, she makes sure I have long sessions to help with my learning. I have been offered welfare support too.

I feel more confident in how to talk to and work with my customers and the team. I have used my lessons on how to think about body language to be able to help me build a good rapport with my customers. I am more aware of allergens and the laws I need to follow.

I do sometimes meet up with people from work outside of work, but not very often as I am younger and cannot go out to the same places as them. We do not have many team meetings which would be good and did not have a Christmas party last year.

No

Because the pay is bad. I am on minimum wage and as I am under 18 that is really low. It causes me stress and means I cannot learn to drive and am worried about where I will live when I turn eighteen in October this year because I need to move.

There are other places that pay more money. Hospitality is hard and you need to really want to do it to be able to work in a pub like this. Greene King offer good opportunities like tap training and the appreticeships, but the pay makes it hard to be fully committed.