Team Leader Review

by HSBC

Rating

9.1/10
  • 1. Please give an overview of your role and what this involves on a day-to-day basis:

    • Managing a team of 13 who provide support via telephone to business customers in financial difficulty.

    9/10
  • 2. Have you learnt any new skills or developed existing skills?

    • Yes, Human resources and employment law.

    9/10
  • 3. To what extent do you enjoy your programme?

    • A lot. It is informative, we are always learning new information and it is really engaging.

    10/10
  • 4. How well organised/structured is your programme?

    • Very well organised with fantastic coaches.

    10/10
  • 5. How much support do you receive from your employer?

    • Our company supports and sponsors the programme.

    9/10
  • 6. How much support do you receive from your training provider when working towards your qualifications?

    • Any support and help I need. My coach is fantastic.

    10/10
  • 7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

    • 60% better.

    6/10
  • 8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

    • Yes, lots of different initiatives to join.

    10/10
  • 9a. Would you recommend HSBC to a friend?

    • Yes

  • 9b. Why?

    • Benefits, diversity, inclusion and career progression.

  • 10. What tips or advice would you give to others applying to HSBC?

    • Great company - be open and honest and read up on the website to get to know the company before your interview.

Details

Level 3 Apprenticeship

Business Operations

Coventry

April 2023

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