Team leader Bar suupervisor Review

My role is a Team leader at a Pub. I overlook and delegate tasks for a team during a shift. I am able to do some manager tasks and input data onto the computer system and set tasks for the team to complete. I offer help and support where needed and use my initiative in situations that need direction or resolving. I understand procedures and policies the organisation have and use these in everyday scenarios.

I have learnt new ways to deal with situatons, how to have a more diverse approach to help and support staff that suits them better. I can use my skills in entering computer data more efficiently and understand more of the business side and how well the pub is doing. I can use this information to then support the staff in completing goals and tasks set by the organisation.

I enjoyed learning about the different ways to help the staff work more efficiently to which suits them best. I enjoyed learning about the different food and drink areas and how many different areas there is to consider when serving customers and what the customers expect. It also gave me ideas on how to excell our customer service.

When doing the tests some of the questions were slightly difficult to understand and i needed support from my assessor to re-word the question to understand it better. The overall diverse areas were good as it gave a good insight to a more manger role that will be the next course to progress in my career.

I had a few different assessors during the whole of my course as it was during Covid-19 and my maternity leave. They were all great at giving me support when I asked for it and made sure that I understood each task that was set for me. Communication was great and we were able to relate to the course as a whole.

I had lots of support when needed. I was able to communicate with them outside of our appointments and they made me feel like they were focussed on helping me achieve my goals.

I feel like it has helped me to understand the organisations and its goals. I can use more skills in my day to day jobs and help the manager to supervise the staff and offer help where needed. I have a better understanding of food and drink standards and how we are expected to work as a team.

We have a lot of different courses available to do in our time that are related to our job. The manager is able to let the staff have input on how we can use our space for fun and enjoyable events that help our pub raise money for charities.

Yes

I feel like they offer a lot of support where needed but also a lot of free reign to help the community where the pub is situated that helps the business in turn. We can use our initiative on how well the pub is run and what works best for us.

I would give them advice that the organisaton is a well known brand that has high expectations to give the best service to the customers. It offers support and higher education courses to help them. They have a lot of great benefits that cover a lot of different cities. The skills and knowledge is useful in everyday situations not just while at work.