Housekeeper Review

by Whitbread

Best Apprenticeship Employer

Rating

8.8/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

Cleaning hotel rooms, stripping and changing beds, emptying rubbish, cleaning the bathrooms, cleaning the public areas, changing shower curtains, washing shower curtains, cloths and mattress and pillow protectors, sorting out dirty linen, sorting rejects into different bags etc. Making sure the linen cupboards are tidy and putting away linen deliveries.

8/10

2. Have you learnt any new skills or developed existing skills?

Cleaning hotel rooms, stripping and changing beds, emptying rubbish, cleaning the bathrooms, cleaning the public areas, changing shower curtains, washing shower curtains, cloths and mattress and pillow protectors, sorting out dirty linen, sorting rejects into different bags. Making sure the linen cupboards are tidy and putting away linen deliveries.

9/10

3. To what extent do you enjoy your programme?

I am enjoying the apprenticeship so far, especially now I am getting out of the sections that I have experienced very little with, i.e the customer service bit as I do not deal with that side a lot.

8/10

4. How well organised/structured is your programme?

As far as I can tell, everything is designed to make everything as easy as possible for apprentices. It looks as if Aptem is always updating the programme. My lifetime trainer is great as well. She is brilliant at talking me through anything I am struggling with.

9/10

5. How much support do you receive from your employer?

When I enrolled on the apprenticeship, my DHM at the time was also doing one so thought I would receive help and advice from her, but she relocated and the current DHM literally came in knowing very little about the programme, but she has been great with the parts she can help me with.

9/10

6. How much support do you receive from your training provider when working towards your qualifications?

She has been brilliant. I cannot fault her at all. Anything I am struggling with, she is on hand to help and support me with - texts, phone calls and virtually. Especially when I have struggled with certain questions (customer service) she has been able to guide me through them so far.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I am hoping the apprenticeship will help me perform the best I can in my job role so in the future I will very rarely have to ask for help on anything unless of course anything changes.

9/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Not that I know of.

8/10

9a. Would you recommend Whitbread to a friend?

Yes

9b. Why?

As a general company to work for they are great as far as I can tell. They offer a lot of discounts etc which works out well for me as a lot of my favourite socialising generally revolves around food. I like all the staff at my site that I have met so that always makes it a nice place to work.

10. What tips or advice would you give to others applying to Whitbread?

Go for it.