Operations Manager Review

by The AA

Best Apprenticeship Employer

Rating

10/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I’m responsible for a 24/7 call centre, leading a team of 10 team leaders with circa 150 indirect reports.

10/10

2. Have you learnt any new skills or developed existing skills?

The apprenticeship has helped me learn new leadership styles, project management, budget management and strategic leadership as well as softer skills around emotional intelligence and resilience.

10/10

3. To what extent do you enjoy your programme?

I loved the programme, although at times a lot of effort was required, the reward is fantastic as it has helped me to grow as a leader.

10/10

4. How well organised/structured is your programme?

Very well structured, modules covered off in face to face sessions with regular virtual check ins throughout assignments.

10/10

5. How much support do you receive from your employer?

The AA have been fantastic at allowing me the time to get my work done and for it to not impact my day job.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

Sufficient support.

10/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

I use skills I have learnt daily and in the majority of interactions I have.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

We have sports teams and regular team nights out as well as larger departmental cross department briefs. There’s also the opportunity to attend outside events to support with knowledge and growth.

10/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

The AA are a fantastic company to work for if you are willing to put in the work to make it a career. There are plenty of opportunities to learn and push yourself to be better as well as promotion opportunities.

10. What tips or advice would you give to others applying to The AA?

Recognise the job can be difficult at times and you will need a high level of resilience to bounce back from setbacks.