Customer Advisor Apprentice Review

by The AA

Best Apprenticeship Employer

Rating

9.4/10

1. Please give an overview of your role and what this involves on a day-to-day basis:

I take the breakdown calls from the AA’s customers and get some assistance sent out to their vehicles.

10/10

2. Have you learnt any new skills or developed existing skills?

Plenty. I have developed my “soft skills” as we call them. These being how we communicate with customers effectively but with care. As well as IT skills and teamwork.

10/10

3. To what extent do you enjoy your programme?

I enjoyed it thoroughly, my supervisors are and were amazing. I am grateful for all the skills I have picked up and plan on making the most out of my career here.

10/10

4. How well organised/structured is your programme?

It was very well structured, the apprentices were made to feel welcome and had plenty of support.

10/10

5. How much support do you receive from your employer?

More than enough, we constantly had supervisors around to assist us if needed and were made to feel comfortable enough to ask for help.

10/10

6. How much support do you receive from your training provider when working towards your qualifications?

My training provider was incredibly helpful and was always available if we needed him. The only issues we had was when the original provider Catch22 merged with LearnPlusUs, due to admin-based problems.

9/10

7. How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

The main focus during the training was customer service overall and this provided me with the skills to help our customers.

10/10

8. Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

Nothing official however there are plenty of friends to be made and people to connect with that we would organise our own team night outs. I.E a bowling night.

6/10

9a. Would you recommend The AA to a friend?

Yes

9b. Why?

I have enjoyed my time here and think it is a great place to work if you can stomach the frequent unhappy customers.

10. What tips or advice would you give to others applying to The AA?

Be friendly and confident, not afraid of confrontation and open to learning new technical systems.